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We look forward to seeing everyone at Acadecon at the Dayton Convention Center 11/13 – 11/15, 2026!!
We look forward to seeing everyone at Acadecon at the Dayton Convention Center 11/13 – 11/15, 2026!!

Shipping policy

Where We Ship

We ship to United States domestic addresses only. This includes:

  • All 50 states and Washington, D.C.
  • U.S. territories: Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands
  • Military and diplomatic addresses: APO, FPO and DPO, including U.S. embassies and consulates that use a DPO address
  • The Federated States of Micronesia, the Marshall Islands and Palau, which are served by U.S. domestic mail

We do not ship to international addresses.

Processing Time

Orders typically ship within 1 business day of being placed. Business days are Monday through Friday, excluding federal holidays, our store holiday schedule (listed in our website footer), and any day the post office is closed. Saturday shipping is not guaranteed. Orders placed on a non-business day are processed the next business day. Preorders ship after their release date. During new releases, sales or holidays, processing may take longer.

Military, Diplomatic and Territory Addresses

APO, FPO and DPO addresses, and some territory addresses, can only be delivered by USPS. Please choose a USPS shipping option at checkout for these addresses. Delivery to these addresses can take longer than to the continental U.S., and some items may be restricted by USPS or military mail rules.

Carrier and Service Selection

We reserve the right to ship your order with a different carrier or service than the one selected at checkout if the actual cost at the time of shipping is significantly higher than the rate quoted. We will only do this when it does not delay your expected delivery and your package still has tracking.

In-Store Pickup

Free in-store pickup is available at Darkhold Games, 111 North Barron Street, Eaton OH 45320.

  • Choosing in-store pickup means you agree to collect your order at the store. We will not ship a pickup order for free. If you later want a pickup order shipped, shipping charges must be paid before it is sent.
  • Paid pickup orders are held until you collect them. Unpaid "pay in store" orders are held for 7 days from the date the order was placed. See our Terms of Service for details.

Pickup-Only Items

Some items are available for in-store pickup only and will not be shipped. If a pickup-only item is included in an order selected for shipping, we may remove that item from the order and release its payment or refund it, or cancel the order.

Card Singles Mailer

The TCG bubble mailer option is for orders containing only card singles. Orders that include any other product and select this option will be cancelled.

Preorders

Preorder items ship or become available for pickup after their release date. Release dates are set by the publisher and may change.

Damaged, Lost or Incorrect Shipments

If your order arrives damaged or incorrect, contact us at onlinesales@darkholdgames.com within 24 hours of delivery. See our Return and Refund Policy for details.

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address entered at checkout.

Lost or Undelivered Packages

If your tracking shows your package as delivered but you have not received it, please check around your property, with neighbors and with your local post office, then contact us within 7 days of the delivery date. If a package is lost in transit, contact us as soon as tracking stops updating.

We will work with you and the carrier to resolve it. Depending on the situation, this may be a replacement, a refund, or providing you with the information needed to file a claim directly with the carrier. Packages shown as delivered to the address entered at checkout are considered delivered.

Contact

onlinesales@darkholdgames.com
Darkhold Games, 111 North Barron Street, Eaton OH 45320